Hotel Commission Billing & Recovery Services for Travel Agencies


Frequently Asked Questions


My travel agency currently posts and reconciles hotel commissions, and sends invoices to all properties that are delinquent. Why should I contract an outsource firm to supplement my own efforts?

My travel agency already uses a 3rd party commission reconciliation firm to assist with our hotel processing and billing. Why should I consider an additional recovery service?

What kind of accounting system is necessary to provide Commtrak with the proper billing information?

What steps are necessary to enroll in Commtrak's supplemental commission recovery program?


My travel agency currently posts and reconciles hotel commissions, and sends invoices to all properties that are delinquent. Why should I contract an outsource firm to supplement my own efforts?

Even the best internal agency programs result in numerous hotel records that remain unresolved and unpaid. Most agency programs limit the number of repeat invoices to prevent recurrent costs from exceeding potential income. With over 30 years of recovery experience, Commtrak has developed effective billing models that insure that the maximum hotel record resolution is achieved. Our business model is founded on supplementing and complementing agency programs. Only Commtrak will pursue unresolved items for up to two years from the travel date. Incremental hotel income is delivered to every Commtrak customer.


My travel agency already uses a 3rd party commission reconciliation firm to assist with our hotel processing and billing. Why should I consider an additional recovery service?

Other 3rd party firms provide a valuable reconciliation service for travel agencies. Our efforts do not compete with or undermine the reconciliation process provided by your primary vendor. Most primary firms cease all billing efforts after unresolved items have aged between 180 or even 365 days. At that point those firms usually determine that continued billing efforts will cost more than any additional commission yield. When your 3rd party firm has finished its billing effort, you can authorize them to forward all remaining unresolved items to Commtrak, and our efforts will continue for up to two full years. We always uncover additional commission income.


What kind of accounting system is necessary to provide Commtrak with the proper billing information?

Our clients utilize a broad spectrum of agency accounting systems, and each system allows for simple data exchange with Commtrak. While a number of our customers use proprietary internal systems, most existing agency customers easily send us hotel data via programs from the major back-office systems: Sabre Central Command-Agresso, GlobalWare, TRAMS, and TravCom.


What steps are necessary to enroll in Commtrak's supplemental commission recovery program?

Enrollment in Commtrak's program is simple and remarkably fast. Simply contact our office (302-644-1600 x110 or ) to speak with our sales department. We will seek to learn more about your company, inquire as to your current hotel commission business process, suggest options and enhancements, discuss realistic expectations, outline your data exchange options, and provide you with a simple enrollment form. Once a completed enrollment form is returned and we receive the first hotel data file of unresolved items, the implementation is complete.